Cloud PBX: how to choose the right solution for your company
If your company is already considering migrating traditional telephony to a more flexible solution, you probably already know the advantages of cloud PBX. The technology allows you to centralize business communication, manage extensions, organize calls, and give more mobility to teams without depending on a physical PBX structure.
But when choosing a solution, it is not enough to find a system that makes and receives calls. It is important to evaluate management resources, telephony quality, scalability, integration, and support.
It is in this scenario that solutions such as VoiceHub, Voicecorp's Cloud PBX, stand out for offering a complete structure for companies that need to professionalize and modernize their communication.
What to evaluate before hiring a cloud PBX?
Choosing a cloud PBX should consider much more than the monthly price. After all, telephony is part of the service, sales, and customer relationship routine.
Before hiring, it is worth analyzing some essential points.
1. Management of extensions and users
A good solution should allow the company to have control over its extensions and users in a simple way.
It is important to be able to create, configure and manage extensions according to the needs of the operation, whether for a small team or for companies with different sectors and units.
With VoiceHub, the company can structure its telephony according to its operation and maintain control of communication in a single environment.
2. Resources for service and teams
Cloud PBX can go far beyond simply directing calls.
Resources such as service queues, dialer, call history, reports and graphs help managers to monitor the operation and identify opportunities for improvement.
For companies that have commercial teams, customer service, or call center, these resources can directly contribute to more organized and efficient communication.
3. Mobility for the team
One of the main advantages of taking the PBX to the cloud is the possibility of making communication more flexible.
With a cloud-based infrastructure, employees can use business telephony from different locations, depending on the structure and configuration of the solution.
This facilitates operations with remote teams, branch offices, professionals working from home, or companies that need greater mobility.
4. Scalability
Telephony needs to keep up with the company's growth.
When hiring a cloud PBX, it is important to check if the solution allows you to add new extensions, users, and resources without requiring major changes to the physical infrastructure.
This flexibility makes it easier to expand the operation and prevents the company from having to replace the entire phone system when it grows.
5. Operation reporting and monitoring
For companies that depend on the phone to sell, answer or provide support, having data about calls is an important differentiator.
Reports and indicators allow you to monitor operation information, identify bottlenecks, and better understand service performance.
With VoiceHub, management and monitoring resources help transform telephony into a more strategic tool for the company.
Why choose VoiceHub for your company?
VoiceHub is Voicecorp's Cloud PBX solution developed for companies looking for more organization, mobility and control over their communication.
The platform brings together resources for different business needs, allowing you to structure telephony according to the profile of each operation.
Among the available resources are:
- Extensions and users
- Service queues
- Dialer
- Call history
- Reports
- Tracking charts
- Satisfaction survey
- Resources for customer service and call center operations.
In addition, the solution can be integrated into the company's telephony structure, allowing you to centralize communication and facilitate the management of the operation.
Cloud PBX or physical PBX: which one to choose?
For companies that still use a physical PBX, the migration to the cloud can represent an important change in the way telephony is managed.
In the traditional model, the company needs to maintain physical equipment, infrastructure, and make investments related to the maintenance and expansion of the system.
In the cloud PBX, much of this structure is hosted in a cloud environment, providing greater flexibility to manage telephony.
The choice, however, must consider the company's profile, number of users, service needs, current structure, and growth objectives.
How do you know if your company is ready to migrate?
Some signs indicate that it may be time to modernize telephony:
- The company needs to add new extensions constantly
- There are teams working in different locations
- Call management is poorly organized
- It is difficult to keep track of service indicators
- The company relies on physical equipment to expand telephony
- There are difficulties managing branches or remote teams
- The operation needs more resources for service and sales.
If your company identifies with these points, evaluating a cloud PBX solution can be an important step to modernize communication.
Count on Voicecorp to modernize your telephony
Choosing a business telephony solution is a decision that involves infrastructure, quality, management, and the ability to grow.
With VoiceHub, Voicecorp offers a Cloud PBX solution designed for companies that need more organized, flexible and prepared communication to keep up with the evolution of the operation.
In addition to the Cloud PBX, Voicecorp has a complete portfolio of corporate communication solutions, including IP Telephony, 0800 numbers, virtual numbers, SIP Trunk and omnichannel solutions.
Get to know Voicecorp's solutions
Is your company ready to modernize communication?
Learn about Voicecorp's solutions and find out how VoiceHub can transform your company's telephony. Contact our team and find the ideal solution for your operation.
