Anatel Order 262/2024: Regulatory Impacts for VoIP and ISPs

The telecommunications regulatory landscape in Brazil is constantly evolving. In 2024, the Anatel published Order 262/2024/COGE/SCO, amending procedures on number portability and numbering requirements for Multimedia Communication Services (SCM) and Fixed Switched Telephone Services (STFC). Understanding these changes is crucial for ISPs and VoIP operators who want to maintain compliance and competitiveness.

Main points of Order 262/2024

1. Portability to SCM: The order formalizes that SCM providers that offer voice over IP can request portability of STFC subscribers. Portability was already a right enshrined in the law, but now the procedures have been simplified.
2. Numbering procedures: Defines that operators VoIP need to keep an updated numbering record and ensure the availability of the number in the national portability database.
3. Responsibilities of operators: It establishes deadlines for responding to portability requests, rules for canceling portability, and provides for sanctions in case of non-compliance.
4. Integration with STIR/SHAKEN: Although not explicit, Anatel recommends that operators implement call authentication and identity verification mechanisms, aligning with international standards.

Impacts on ISPs and resellers VoIP

• Opportunity to migrate customers: with clearer portability procedures, ISPs can attract customers of traditional operators, offering plans VoIP and integrated services.
• Need for integrated systems: it will be necessary to adapt softswitches and billing systems to manage portability in an automated way, ensuring compliance with deadlines.
• Increased supervision: the order provides for periodic audits to ensure that the numbering data is up to date and that there is no undue refusal of portability.

How Voicecorp can help

Voicecorp leads the VoIP market in Brazil with robust infrastructure, national presence and specialized support. To meet the requirements of Anatel Order 262/2024, the company can:

• Offer portability API: Provide a portal and API for ISPs to request number portability in a simple and transparent way.
• Provide legal and technical support: Guide partners regarding deadlines, documentation and integration with Anatel.
• Ensure compliance: Continuously monitor regulations and update VoIP platforms to meet new requirements.

Anatel's order 262/2024 creates clearer rules for portability and numbering, making room for VoIP providers to expand their customer base. Thus, Voicecorp, with its infrastructure and expertise, is prepared to help ISPs take advantage of this regulatory window. Talk to our consultants and find out how to migrate your customers safely.

👉 Go to www.voicecorp.com.br and experience the difference for yourself!