How Fixed Telephony Can Increase ISP Revenue by Up to 40%
In the highly competitive scenario of internet providers (ISPs), finding effective ways to increase the average ticket per customer, reduce delinquency and build loyalty has become a priority. And one of the smartest and still underused strategies is the offer of fixed telephony via IP integrated with the internet service.
Companies that have already implemented this approach report an increase of up to 40% in average revenue per customer. And the best: with minimal operational investment, especially when using a white label platform like VoicePBX Voicecorp.
New Revenue Source: Selling Telephony as a Service
By offering residential or corporate IP extensions along with the internet plan, the ISP transforms your operation into a complete telecom ecosystem. With this, new monthly revenues arise without depending on the sale of more megabytes or new customers.
Imagine a 200 Mega plan with an extension VoIP included. The customer pays R$ 30 more per month, the cost of the extension to the ISP is only R$ 5. This represents an additional net margin of more than 80%, with full control of billing and pricing.
Fixed telephony reduces delinquency and builds customer loyalty
By linking internet + voice in a single plan, the customer starts to see added value in the solution, becoming less sensitive to competitor offers. In addition:
- Recurring payment is more stable
- The customer avoids canceling "just the internet"
- The company's communication with the end customer improves
This tactic reduces the churn rate and improves credit recovery rates, as collection is perceived as an essential service with multiple uses.
Platforms like VoicePBX versus conventional solutions
Competitors such as Tudo Voip, VTCall or Directcall offer generic telephony IP solutions, with little flexibility for ISP. In many cases, the provider does not have the autonomy to apply its brand, define plans or personalize the service.
Voicecorp, with its exclusive white label model, offers:
- Management panel with full control of users, rates and reports
- Customized portal with your brand
- National numbering and portability
- 0800 Technical Support in Portuguese
- Own infrastructure with data center in Brazil
- APIs for integration with billing systems and ERPs
With the VoicePBX, the ISP becomes a de facto voice operator with total commercial and technical freedom.
Infrastructure ready, approved and with real support
Many providers avoid telephony because they think it requires a complex structure or Anatel approvals. But the truth is that with the Voicecorp, the entire structure is already ready.
In this way, you operate with the support of a 100% approved operator, with redundant infrastructure and specialized support. Thus, the implementation is simple, training is included, and Voicecorp's commercial team also offers support for you to build your portfolio.
Real cases: ISPs earning more and scaling fast
Several Voicecorp customers today already include IP extensions in their combos. A provider in the Northeast region, for example, increased its monthly revenue by R$ 87 thousand after 6 months of operation with the VoicePBX, including business plans, schools and even condominiums.
It's time for your ISP to profit from voice too
IP telephony is not just a differential, it is a sustainable growth strategy. And with Voicecorp, you don't have to worry about servers, support, or regulations. That is, the structure is already ready, the system is intuitive, and the margin is highly profitable.
So, do you want to find out how to start offering fixed telephony in your operation later this month? Talk to Voicecorp right now at 0800 102 4141 or access www.voicecorp.com.br to schedule a presentation.
