Cloud Telephony and LGPD: How to Ensure Compliance in Call Recording

The General Data Protection Law (LGPD) is in full force in Brazil and determines that companies from all segments must responsibly treat the information of their customers, employees and suppliers. This also includes recorded phone calls, which often contain personal data and sensitive information. Therefore, in the context of telephony and LGPD, it is essential that companies understand their legal responsibilities.

Thus, if your company uses or any system that records calls, it is essential to understand how to carry out this process legally, safely and transparently, avoiding legal risks and preserving customer trust. The relationship between telephony and LGPD is increasingly relevant to ensure compliance and security in corporate communication.

What does the LGPD require?

• Clear consent of the holder for the use of personal data (including voice).
• Legitimate purpose for the recording (e.g., quality control, security, auditing).
• Full transparency about how information will be stored and handled.
• Right of access and deletion: the customer can request a copy or removal of the recordings.
• Technical security measures to protect the recorded files.

How Voicecorp helps your business be compliant

• Cloud recording with advanced encryption.
• Secure file retention in national data centers.
• Automatic recording warning via custom IVR.
• Full control to delete or export recordings on demand.
• Integration with management and compliance systems.
• Automatic backups and auditable logs.

Best practices for recording calls within the LGPD

• Always inform the customer that the call will be recorded.
• Avoid recording unnecessary sensitive data.
• Restrict access to recordings and use strong passwords.
• Set an appropriate file retention period.
• Train staff on personal data processing.

Call recording improves the quality of service and increases corporate security, but companies must perform it in compliance with the law. Thus, with Voicecorp, your company has a 100% legal, traceable and secure structure, ensuring data protection and legal tranquility. In this sense, investing in telephony solutions and LGPD is essential for companies seeking sustainable growth and compliance.

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